VIP PowerLounge is well-known for its outstanding reputation in the industry and among the customers as we value most of all the honesty and reliability when it comes to online entertainment. We maintain a transparent, secure and fair gaming environment, and enjoy long-lasting relationships with our players through our commitment to the excellence in customer service and support.
Whether you are looking to play for fun or for real money – VIP PowerLounge is one of the safest and most stable online gaming solutions.
Our outstanding security and ethics level is achieved through the following factors:
VIP PowerLounge abides by the laws and regulations of the jurisdiction where it does business.
VIP PowerLounge operates under gaming license 8048/JAZ issued by the government of Curaçao.
In order to constantly improve customer confidence in the soundness of our gaming system, VIP PowerLounge makes its systems, algorithms and practices accessible for inspection and review by any legitimate gaming commission or government authority.
Player accounts, transactions and other historical information of all customers are confidential and will under no circumstances be made available to any third party unless the account holder agrees. The games are server executed to prevent fraud and tampering. All events (such as debits and credits to your account) are saved in a highly protected database to prevent loss of data should the Internet connection go down or if a client's computer for some reason enters into a failure state.
VIP PowerLounge is always honest in all advertising and promotional efforts, and also publishes only accurate information about its processes. Gaming and wagering rules and registration procedures are made available to the public online. Additionally we follow a Code of Regulations in the administration of games and support for our customers.
VIP PowerLounge ensures to prohibit minors from accessing its gaming system by following the "know-your-customer" rules. These controls necessitate customers to declare that they are of lawful age and VIP PowerLounge establishes reasonable measures to verify this information.
VIP PowerLounge is a committed company at detecting and preventing compulsive gambling. Our procedures include fulfilling our customers' requests to suspend or close their player accounts at any time, establishing payment limits and analyzing gambling patterns.
VIP PowerLounge performs its financial dealings in accordance with the accepted standards of internationally recognized financial institutions. VIP PowerLounge adheres to all of the jurisdictional laws pertaining to financial reporting.
VIP PowerLounge preserves customer balances in cash, or cash equivalent. In addition, VIP PowerLounge is dedicated to prompt payment of all customer payouts.
If there is an issue not addressed here, or if you require any clarification regarding the above points, please do not hesitate to contact us at any time.